Mystery shopping

What do your customers experience when they visit your place of business – especially when you aren’t there? Mystery shopping provides the answer by sending specially trained “undercover customers” into your place of business to make observations and witness first hand the customer experience. The information generated is invaluable, and companies often use these programs as a basis both for employee reward and discipline.

The Olinger Group’s interviewing Know and Trust network understands the sensitive nature of a mystery shop in making sure to simulate an experience that would happen day-to-day, without giving away that the experience is being captured for research.

the know and trust network of interviewers

We have, in the past, used interviewers from other vendors or temp agencies. What we found is that our projects did not receive the attention to detail and accountability they deserve. We decided to change our approach for outsourcing and build our own proprietary network. It is called the Know and Trust network because it is built on relationships and the level of accountability that goes along with having a personal connection to our company. We make sure to treat our network with kid gloves, providing them with the appropriate tools and training. We expect a strong performance from them in return, and they are rated on each project they perform.

We do not outsource our network to other vendors to ensure projects are handled with the attention to detail they deserve.