The Olinger Group

Much has been written touting the relative merits of value, satisfaction, loyalty, approval, support, meeting or exceeding expectations, or having net promoters.  We understand that no one of these tools meets everyone’s business needs.   That is why The Olinger Group examines the value proposition of each of its clients from the perspective of the provider and the end users, and then identifies and deploys the most appropriate means of measuring end user responsiveness.  This can then be tracked in time or modeled to understand why end users are not all responding the same way to its offerings.