“The Olinger Group is a pleasure to work
with! Professional, efficient and friendly as well—makes for a great combination.
Their pricing is competitive, services are great and the end product is always
excellent.”
Ana Huerta
National Association
of Realtors
The Olinger Group president, Jude A. Olinger, was recently quoted in the Wall
Street Journal on ad campaign effectiveness.
Customer satisfaction research gives customers the opportunity to communicate
to your company their experiences, perceptions, and preferences with your
products or services. It also reveals whether or not your company is meeting
and exceeding its established standards and customer expectations. The
Olinger Group performs customer satisfaction research to provide our clients
with information that allows for course corrections in company operations,
products, or services to meet customers' needs. Measuring customer satisfaction
enhances current customer loyalty and improves customer retention rates.
Some issues that customer satisfaction research can address include:
Buyer behavior with own company and with competitors
Attitudes and perceptions about a business/product/service
Likes and dislikes about a product/service
Future intent to purchase
Call now to speak to a marketing research expert 1-800-808-4643
