The Olinger Group

Large Health Care Clinic Brings in TOG to Find if its Primary Care Physicians are Reducing Frequency of Referrals to the Clinic’s Cardiologists

Clinic believed that its Cardiology Department was receiving fewer internal referrals due to the difficult behavior of the cardiologists.

Objective: Study internal referrals by clinic’s primary care physicians to its cardiologists

Methodology: TOG surveyed the physicians via fax, a method successful in reaching this demographic

Results: TOG discovers that although the frequency of internal referrals to the clinic’s cardiology department is not declining, targeted modifications in the cardiologist’s behavior could increase referrals and overall satisfaction.