For 2010, The Olinger Group has been certified by the National Committee for Quality Assurance (NCQA) to administer Healthcare Effectiveness Data and Information Set (HEDIS) surveys. This certification has only been awarded to a select group of 13 firms in the market research industry. The HEDIS certification allows health care plans to contract with The Olinger Group to measure customer satisfaction. HEDIS-certified research is used both internally within organizations to benchmark performance, and also externally by national publications that rank health organizations.
The Olinger Group was evaluated by the NCQA on the firm’s relevant experience, organizational structure, quality control and past performance. NCQA also monitors all HEDIS surveys administered by The Olinger Group.